PURPOSE OF THE CLIENTS CHARTER

The Clients Charter is an agreement between Umzingwane Rural District Council as a “service provider” and the clients as “a service receiver “on the expected standards of service delivery which the client can expect and also complaints handling mechanisms. As part of Umzingwane Rural District Council’s continual efforts to improve service delivery, the client’s charter will ensure that client’s expectations of service delivery are matched by realistic, achievable and measurable performance standards.

1. PREAMBLE

 Umzingwane District is located in the North Eastern part of Matabeleland South Province. It shares administrative boundaries with four other districts which are Umguza to the north east, Insiza to the east, Gwanda to the South and Matobo to the west.  The District covers an area of 2797 square kilometres and has twenty administrative wards. These wards are categorized as follows -  eleven (11) communal, that is wards 1 to 9, 11 and 12;  wards 13,14,19,20 and part of 17 are  resettlement, 15, 16 and 17 are Town board wards and wards 10 and 18 are  commercial wards.  Under the traditional leadership, the district is divided into four parts each managed by a traditional chief.

The total population is 71 860 (Census 2022 report). This population is composed of 48.53% females while males constitute 51.47%. The district lies in regions 4 and 5 which are characterized by low rainfall and subsequent droughts. Communities